Managed IT Support

Managed IT Support

Reach out to our Support Department

20Years’ Experience in IT

UnmatchedCyprus Support

Hyperlife makes sure that your staff will always be happy and productive so our support is instant and to the point.

We pay a lot of attention to the way we deliver support to our clients. We work with service Level Agreements (SLA) and prioritize all work needed. Doing so we make sure nothing goes unattended that needs urgent attention while we serve all other requests on a priority basis.
IT Services

Unparalleled Support Portal in Cyprus

We utilize many tools to offer support to our clients and we also follow a very specific methodology doing so. We do operate a helpdesk and a customer portal where customers log tickets and have access to the knowledge base for basic troubleshooting tasks.

We do have agents on the machines for easy ticket creation and also scripts to click and run for easy tasks. We have full visibility of every machine we manage and the user we help. We have and support several support channels like

  1. Helpdedk Support
  2. Email Support
  3. Call support

End-User IT Support Services

Control (Monitoring) Center

Hyperlife Monitoring and control is an alerting solution for all IT issues in any of our infrastructures. Our technicians take actions based on the alerts and resolve issues before they happen without causing disruption to the service or stop the users if possible.

Alert Resolution

Our technicians log the alerts and open tickets when needed. If not we monitor the problems and run automation tasks to resolve the issue.

Escalation and On site Response

In the event that we can not resolve the issue remotely and through our automation or other tools a ticket is raised and a site visit is performed to solve the problem. We are very sensitive to handling problems fast so on-site support will be fast and accurate towards problem resolution.